Crisis and Conflict Management in Ministry

This unit provides a Biblical and theoretical framework for managing crisis and conflict and the communication skills necessary for effective ministry. It examines the biblical, theological and pastoral perspectives on crisis and conflict resolution, the role of the pastor/counsellor/chaplain in a crisis, crisis management, recovery and post-recovery support, the function of mediation, the development of communication competencies, developing and cultivating relationships, and problem solving and conflict resolution.

Study Level



Christian Life and Ministry

Sub Discipline

Pastoral Theology

Credit Points




Learning Outcomes

At the end of this unit students will be able to:

  1. summarise the chief communication principles involved in situations of conflict
  2. critically appraise the contribution of a Biblical framework for responding to crisis and conflict
  3. describe and analyse appropriate responses to types of crises
  4. engage critically with one’s personal responses and reactions to crisis and conflict
  5. design an informed and effective process of mediation
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